Thank you for shopping at An Najwa.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.The following terms are applicable for any products that You purchased with Us.
Order Cancellation
You are entitled to cancel Your Order within 3 days without giving any reason for doing so.
The deadline for cancelling an Order is 3 days from the date on which You ordered the Goods.
We will reimburse You and We will use the same means of payment as You used for the Order, and You will not incur any fees.
No Refund On Cosmetic & Fragrance, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 7 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
You should send the Goods at the following address:
88, Mohan Singh Palace, Connaught Place, New Delhi – 110001, India
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: najwafragrances@gmail.com
For international orders Outside of India, please take a screenshot of your cart and send a mail to us on: najwafragrances@gmail.com